Welcome to ABC Trading and Services Co. LTD. and Services privacy notice.

ABC Trading and Services Co. LTD. respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

ABC Trading and Services Co. LTD. is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

Contact details

Our full details are:

ABC Trading and Services Co. LTD.

Kingfisher Heights 163,

Bramwell Way,

E16 2GR,

London,

United Kingdom

[email protected]

Your information reaches us in many different ways, e.g. by visiting our website, on the phone, by email, on social media platforms, or through direct messaging.

Information we collect can be personal information, such as name, email address, address, other contact details, payment information, responses to surveys, competitions and promotions, contact and purchase history, and technical information, e.g. about the devices, IP address and browsers you are using to visit our website, as well as how you use our website.

Your information is used by us to facilitate our products and services to you, to help us improve them and advertise them to you and others, to communicate with you, to help us run our business in a professional manner, and to comply with our legal and regulatory obligations.

If you have agreed to it, we send marketing messages (e.g. our newsletter) to you by email. You can stop receiving such messages any time by clicking on the “Unsubscribe” link in any of such emails or by contacting us at [email protected]

We do not sell any of your personal data. To be able to provide our services to you and to run our business, we may share data with third parties from the following categories:

  • Third parties, which are involved in processing purchases, e.g. webshop systems, payment service providers, manufacturers, warehouses, order packers, logistics companies, etc.
  • Third parties, which provide professional services to us, e.g. advertising partners, marketing agencies, business consultants, web hosting providers, etc.
  • Law enforcement and other government authorities, e.g. tax offices and customs.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Like many companies, we also engage in online advertising (for example Google Ads), to inform you and others about our products. In this context, we work with a range of digital marketing networks and use a variety of commonly used advertising technologies like cookies, pixels, etc., which allows us to improve the relevance of our advertising for our existing and new visitors and customers.

We also use certain services of social media networks that require us to share hashed portions of your data to advertising more effectively to you or like-minded consumers. To facilitate this, we may transmit hashed, aggregated sets of email addresses to Facebook, which then creates “Custom Audiences” or “Lookalike Audiences” for us to display ads to. If you do not wish us to use certain hashed portions of your data for this, please let us know by email at [email protected] and we will start excluding your data from our Custom Audience list.

Cookies help us to analyse how visitors use our site, improve the usability of the site for you, and help us to deliver relevant and effective ads. By using our site, you agree that we may place these types of cookies on your device and for us to access them when you return. If you do not wish this, you can delete those cookies and change your browser settings accordingly. Please note that this may affect your user experience on our site, and potentially other sites as well depending on the changes you perform in your browser settings.

We store the personal data we collect within the European Economic Area (EEA) but it can be transferred and processed in a country outside the EEA by us or third parties which may have facilities outside the EEA. We only work with trusted services that can ensure the safety of your personal data.

Data collected by ABC Trading and Services Co. LTD. may be retained depending on the following ways:

  • If you were to opt in to receive marketing data, your name and email address will be retained for five years after your last transaction;
  • If you didn’t opt in, we will keep data collected for 5 years after your last transaction;
  • Your order information will be kept for seven years due to financial regulations;

We will hold such gathered data if it may be necessary to resolve disputes, prevent abuse or fraud, or enforce our terms and conditions. We also hold on to parts of your data, which we consider helpful to keep developing our business – unless you request us to delete such information.

We may keep some data longer than stated above and for one of these reasons:

  • To respond to any questions or complaints
  • To show that we treated you fairly
  • To maintain records according to rules that apply to us
  • To establish, bring or defend legal claims.
  • We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it in order to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only use it for those purposes.

We do not retain personal information in an identifiable format for longer than is necessary.

We take security seriously, that is why we undertake various steps to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website and any transmission is at your own risk. Upon receiving your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

About information we hold about you, you have the right to be informed how we use it (like we do through this policy), to have incorrect information corrected, to have it made transparent to you on request, in some circumstances to request us to delete, or stop collecting or processing it, and to complain to your data protection regulator.

This website is not intended for children and we do not knowingly collect data relating to children.

If you feel like ABC Trading and Services Co. LTD. is not fulfilling their duties when protecting your data, please contact us before taking your concerns to the Regulatory body.

As we develop as a young business, we may change this policy from time to time. Whenever we make significant changes, we will make it transparent on our website or by other means of contact, e.g. email.